Return & Refund Policy

Last Updated: August 8, 2026

Thank you for shopping at Lady Gaga Official Store. We want you to be satisfied with every purchase made through stores-ladygaga.com. If you are not completely happy with your order, this Return & Refund Policy explains how returns, exchanges, and refunds are handled.

By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, products must:

• Be unused, unworn, and unwashed.

• Be in their original condition.

• Include original tags and packaging where applicable.

• Be free from stains, odors, damage, or alterations.

• Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or incorrect:

• Gift cards

• Digital products or downloadable content

• Personalized or custom-made merchandise

• Final sale or clearance items

• Opened hygiene-related products where applicable

• Products marked as non-returnable on the product page

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive:

• A damaged item

• A defective product

• The wrong item

• A missing item

Please contact us within 7 days of delivery at info@stores-ladygaga.com.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging, if applicable

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

How to Start a Return

To request a return, email us at info@stores-ladygaga.com with:

• Your order number

• Full name

• Reason for the return

• Photos (if the item is damaged or incorrect)

If your return is approved, we will provide return instructions.

Please do not send items back without receiving return authorization, as unauthorized returns may not be accepted.

Return Shipping

Unless the return is due to our error (such as receiving an incorrect, damaged, or defective item), customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages that are lost in transit.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from our mistake.

Exchanges

If you would like a different size, color, or product, please contact us first.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund where appropriate.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

• Check your bank account again.

• Contact your credit card provider, as refunds may take additional time to appear.

• Contact your bank regarding pending transactions.

If you have completed these steps and still have not received your refund, please email info@stores-ladygaga.com for assistance.

Order Cancellations

Orders may be canceled only before they enter processing or fulfillment.

Once an order has been processed or shipped, it generally cannot be canceled.

If you need to cancel an order, please contact us immediately after placing it. We will do our best to assist, but cancellation cannot be guaranteed.

Refused or Undeliverable Shipments

If an order is returned to us because:

• An incorrect shipping address was provided,

• Delivery was refused, or

• The package was not collected,

additional shipping charges may apply before the order can be reshipped.

Any eligible refund may be reduced by the original shipping costs, return shipping fees, or other charges incurred, where permitted by applicable law.

International Returns

Customers outside the destination country are responsible for any return shipping costs, customs duties, taxes, or import fees associated with returning products, unless the return is due to our error.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any revised version will be posted on stores-ladygaga.com with an updated revision date.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Lady Gaga Official Store

Website: stores-ladygaga.com

Email: info@stores-ladygaga.com

Our customer support team is happy to assist you and will respond as quickly as possible.