Shipping Policy

Last Updated: August 8, 2026

Thank you for shopping at Lady Gaga Official Store. We are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through stores-ladygaga.com.

Order Processing

All orders are processed after payment has been successfully authorized.

• Processing time is typically 1–3 business days.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During new product launches, promotions, holidays, or periods of high demand, processing times may be longer than usual.

• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times begin after your order has been processed.

United Kingdom

• Estimated delivery: 3–7 business days

Europe

• Estimated delivery: 5–10 business days

United States & Canada

• Estimated delivery: 7–12 business days

Australia & New Zealand

• Estimated delivery: 7–15 business days

Rest of the World

• Estimated delivery: 10–20 business days

Please note that these delivery estimates are not guaranteed and may vary depending on your location and local carrier services.

Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

• Delivery destination

• Shipping method selected

• Package weight and dimensions

• Order value

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, we will send a confirmation email containing your tracking number (when available).

Tracking updates may take 24–48 hours to appear after your package has been dispatched.

International Shipping

We proudly ship to customers worldwide.

International orders may be subject to:

• Customs inspections

• Import duties

• VAT or sales taxes

• Brokerage fees

• Other government-imposed charges

These fees are determined by the destination country and are the responsibility of the customer unless otherwise stated during checkout.

Customs Delays

International shipments may occasionally experience delays due to customs clearance procedures.

Unfortunately, these delays are outside our control and may extend delivery times beyond the original estimate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete shipping address is provided:

• Shipping delays may occur.

• Additional shipping charges may apply.

• We cannot guarantee successful delivery.

• Orders returned due to an incorrect address may require additional shipping fees before reshipment.

If you notice an error in your shipping information, please contact us immediately at info@stores-ladygaga.com. We will do our best to update your order before it enters processing, but changes cannot be guaranteed once fulfillment has begun.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and help determine the most appropriate resolution.

Where appropriate, we may offer a replacement, reshipment, or refund in accordance with our Return and Refund Policy.

Multiple Shipments

If your order contains multiple products, they may occasionally be shipped separately depending on inventory availability or warehouse locations.

If this occurs, you will receive separate shipment notifications and tracking information for each package, where available.

Delivery Issues

If tracking indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location.

• Asking household members or neighbors.

• Contacting the shipping carrier directly.

• Allowing additional time for the package to arrive if marked delivered early.

If you still cannot locate your package, please contact our customer support team.

Shipping Restrictions

Certain products may be unavailable for shipment to specific countries or regions due to local regulations, carrier limitations, or other restrictions.

If we are unable to ship your order, we will contact you using the information provided during checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Lady Gaga Official Store

Website: stores-ladygaga.com

Email: info@stores-ladygaga.com

Our customer support team will be happy to assist you with shipping questions, tracking requests, and delivery concerns.