Terms of service

Terms of Service

Last Updated: August 8, 2026

Welcome to Lady Gaga Official Store. These Terms of Service (“Terms”) govern your access to and use of stores-ladygaga.com (the “Site”) and your purchase of products offered through the Site.

Throughout these Terms, “we,” “us,” and “our” refer to Lady Gaga Official Store. “You” and “your” refer to any visitor, customer, or person using our Site.

By visiting our Site, placing an order, or purchasing a product from us, you agree to these Terms. Please read them carefully before using the Site.

1. Online Store Terms

By using this Site, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not introduce viruses, malicious code, harmful software, or other technologies intended to interfere with the operation or security of our Site.

A violation of these Terms may result in termination or restriction of your access to our services.

2. Products and Merchandise

We make reasonable efforts to display our products, colors, designs, sizes, photographs, and descriptions as accurately as possible.

However, product colors and appearance may vary slightly depending on your screen, device settings, lighting, manufacturing process, or product batch.

Certain products may be available exclusively online and may have limited quantities.

Merchandise may include, depending on availability:

  • T-shirts

  • Hoodies and sweatshirts

  • Jackets

  • Jerseys

  • Accessories

  • Posters

  • Vinyl records

  • CDs

  • Music collectibles

  • Album merchandise

  • Tour merchandise

  • Limited-edition items

  • Other Lady Gaga-inspired merchandise

We reserve the right to modify, discontinue, replace, or limit quantities of products at any time.

3. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that the item will remain available until checkout is successfully completed.

We may limit quantities available for purchase per customer, household, account, payment method, or order.

If an item becomes unavailable after an order has been placed, we may contact you regarding an alternative, partial fulfillment, or refund where appropriate.

4. Prices

Product prices are displayed on the Site and may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed when your order is submitted, subject to correction of obvious errors.

Shipping charges, taxes, duties, or other applicable fees may be calculated separately depending on your destination and order.

We reserve the right to correct pricing or listing errors.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorized

  • Order information appears incorrect

  • A pricing or product listing error occurred

  • Fraudulent or unauthorized activity is suspected

  • An order violates these Terms

  • Quantity restrictions have been exceeded

If payment has already been collected for an order that we cancel, an appropriate refund will be issued to the original payment method where applicable.

6. Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information when making a purchase.

You are responsible for checking that your:

  • Name is correct

  • Email address is accurate

  • Shipping address is complete

  • Billing information is correct

  • Product selections and sizes are correct

Incorrect information may cause delays, failed deliveries, or order cancellation.

Please contact us as soon as possible at info@stores-ladygaga.com if you notice an error after placing an order.

We cannot guarantee that an order can be changed once processing or fulfillment has begun.

7. Payment

Payment must be successfully authorized before an order can be processed.

Available payment options will be displayed during checkout.

You confirm that you are authorized to use the payment method provided for your purchase.

Orders may be subject to verification or fraud-prevention checks before fulfillment.

8. Shipping and Delivery

Orders are shipped according to the shipping methods and estimated delivery information made available through our Site.

Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, holidays, weather conditions, product availability, and other circumstances.

Once an order has been transferred to the shipping carrier, delivery may be subject to that carrier's procedures.

Customers are responsible for providing a complete and accurate shipping address.

Please review our separate Shipping Policy for additional information regarding processing, shipping, tracking, and delivery.

9. International Orders

International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by authorities in the destination country unless otherwise stated during checkout.

Such charges may vary depending on destination and order value.

Customers are responsible for ensuring that products ordered from our Site may legally be imported into their destination country.

10. Returns and Refunds

Returns, exchanges, refunds, damaged products, incorrect products, and other post-purchase matters are governed by our Return and Refund Policy.

Customers should review that policy before completing a purchase.

Nothing in these Terms is intended to remove consumer rights that cannot lawfully be excluded or limited.

11. Limited-Edition and Collectible Products

Some Lady Gaga merchandise, vinyl releases, tour items, special editions, and collectibles may be offered in limited quantities.

Availability is not guaranteed until an order is accepted.

Where applicable and permitted, certain products may have special return conditions that will be disclosed in the relevant product information or Return and Refund Policy.

12. Pre-Orders

Certain products may be offered for pre-order before they are ready to ship.

Estimated release or shipping dates displayed for pre-order merchandise are estimates and may change.

If your order contains both available and pre-order products, fulfillment timing may depend on the shipping option and fulfillment method used for that order.

Any specific pre-order conditions shown on the product page form part of these Terms.

13. Intellectual Property

Unless otherwise stated, the Site's original layout, written content, graphics, design elements, logos owned by the store, and other original website materials are protected by applicable intellectual property laws.

Third-party names, artist names, album names, song titles, photographs, artwork, trademarks, logos, and other intellectual property remain the property of their respective rights holders.

You may not copy, reproduce, distribute, republish, sell, exploit, or commercially use protected Site content without appropriate authorization.

14. Personal and Non-Commercial Use

Our Site is provided primarily for personal shopping and informational purposes.

You may not:

  • Copy substantial portions of our website

  • Scrape or harvest Site content without authorization

  • Attempt unauthorized access to our systems

  • Interfere with Site security or functionality

  • Use automated methods that place unreasonable demands on our systems

  • Impersonate another person

  • Submit fraudulent information

  • Use our Site for unlawful activity

15. User Reviews and Submissions

If our Site allows reviews, comments, photographs, suggestions, feedback, or other submissions, you are responsible for the material you submit.

You must not submit content that:

  • Is unlawful or fraudulent

  • Violates another person's rights

  • Contains malicious software

  • Is threatening, abusive, or intentionally harmful

  • Infringes intellectual property rights

  • Contains unauthorized personal information

We may moderate or remove submitted content where appropriate.

16. Third-Party Services

We may use third-party companies to support parts of our store, including:

  • Payment processing

  • E-commerce services

  • Shipping and fulfillment

  • Analytics

  • Customer service

  • Fraud prevention

  • Advertising

  • Website functionality

Your interaction with certain third-party services may also be governed by their own policies and terms.

17. Third-Party Links

Our Site may contain links to websites operated by third parties.

We do not control third-party websites and are not responsible for their content, availability, security, products, policies, or business practices.

You should review the applicable terms and privacy policies before using third-party websites or services.

18. Accuracy of Information

We make reasonable efforts to provide accurate product and website information.

However, the Site may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or errors relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping charges

  • Availability

  • Product specifications

We reserve the right to correct errors and update information where reasonably necessary.

19. Promotions and Discount Codes

Discount codes, promotional offers, giveaways, or other special offers may be subject to additional conditions.

Unless otherwise stated:

  • Discounts cannot necessarily be combined

  • Promotional codes may have expiration dates

  • Certain products may be excluded

  • Promotions may be limited to specified customers or regions

  • Discounts cannot normally be applied retroactively to completed purchases

Any conditions specifically displayed with a promotion will apply in addition to these Terms.

20. Prohibited Uses

You may not use the Site or its content:

  • For unlawful purposes

  • To solicit unlawful acts

  • To violate applicable regulations or laws

  • To infringe intellectual property rights

  • To submit fraudulent orders

  • To transmit harmful or malicious code

  • To collect personal information improperly

  • To interfere with website security

  • To engage in unauthorized scraping or automated extraction

  • To misrepresent your identity

  • To attempt unauthorized access to accounts, servers, or systems

We reserve the right to restrict access where these Terms are violated.

21. Disclaimer of Warranties

We aim to provide a reliable shopping experience but cannot guarantee that the Site will always be uninterrupted, error-free, or completely secure.

To the maximum extent permitted by applicable law, the Site and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Lady Gaga Official Store will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to use the Site.

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including rights or remedies that cannot legally be waived under applicable consumer law.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the Site, violation of these Terms, or infringement of another person's rights.

24. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, stored, and shared.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce that provision later.

27. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies displayed on the Site, form the terms governing your use of our store and purchases, subject to applicable law.

28. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, website features, or legal requirements.

The current version will be posted on stores-ladygaga.com with an updated revision date.

Your continued use of the Site following an update will be subject to the revised Terms where permitted by applicable law.

29. Governing Law

These Terms will be governed by the laws applicable to our business and transactions, subject to any mandatory consumer rights or protections that apply based on the customer's jurisdiction.

Nothing in these Terms is intended to deprive customers of mandatory legal protections available to them.

30. Contact Information

Questions regarding these Terms of Service may be sent to:

Lady Gaga Official Store
Website: stores-ladygaga.com
Email: info@stores-ladygaga.com

We aim to respond to customer inquiries as promptly as reasonably possible.